FAQ

FAQs

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May I bring my Samsung Galaxy Note 7 cell phone on board?

FTKL Holidays will no longer allow Samsung Galaxy Note 7 cell phones onboard our ships. This decision was made in light of recent incidents and safety concerns raised by Samsung about this particular device, as well as the Federal Aviation Administration (FAA) recent ban of the phone from all airplanes. We ask that guests who own a Samsung Galaxy Note 7 not bring the device on your cruise. We appreciate your understanding and cooperation, and looking forward to welcoming you aboard.

What documents will I need to travel?

Before leaving home, take a few minutes to familiarise yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.

It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding.

If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.

Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps.

For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.

U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.

In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver’s license or identification card issued by a federal, state, provincial, country, territory or municipal authority.

Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport’s personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.

Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise.

Based on nationality, many countries still require an entry visa.

Inoculation/Health
The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention’s Traveler’s Health website and the World Health Organization website.

Family Legal Documents
Should the last names of the parent and minor child travelling with them differ, the parent is required to present the child’s valid passport and visa (if required) and the child’s birth certificate (original, a notarised copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child’s valid passport and visa or the child’s birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child’s parents. The notarized letter from the child’s parent must authorize the travelling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the travelling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.

How do I make payment for my cruise?

Payment should be made during your booking process online, via Paypal through which you may pay using Paypal balance or Credit Cards/Debit Cards.

Can friends come onboard to see me off or visit me while in a port of call?

For security reasons, guests are not allowed to bring visitors on board ships in any ports.

How early do I need to arrive at the pier for my cruise?

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

How do I pay for onboard purchases?

All items on board ship are priced in U.S. Dollars and ships are operated with ‘cashless’ system. Simply validate your credit card at the cruise check-in desk.

You will be charged in the currency of your credit card company based on the current exchange rate.

There will be a cash machine on your ship which dispenses U.S. Dollars. Bring a small amount of local currency for expenditure ashore. We also recommend that you take sufficient funds in USD $ travelers’ checks which may be cashed on board in small amounts.

The ships accept the following credit cards on board: Visa, MasterCard, American Express, Discovery and Diners Card and don’t accept American Express Traveler Check Cards or any other pre-paid cards or Maestro/Switch cards.

While you are onboard, your spend will be authorized at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorizations (also known as ‘hold charges’) for up to 28 days which are outside of the control of the ships. For this reason, you may wish to set up a cash-only or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorizations. Final settlement of your account will take place at the end of your cruise. If you are traveling on consecutive cruises, your bill will be settled at the end of each cruise.

What should I know about the Zika virus before sailing?

Zika virus is transmitted by mosquitoes, and symptoms include fever, headache, red eyes, rash, and joint pain. The illness is usually mild and lasts between 2-7 days. However, the alert specifically references women who are pregnant or who are trying to become pregnant. However, the situation is evolving so please regularly check the affected areas. Guests are reminded to take enhanced precautions against biting insects by covering exposed skin, and using insect repellent.

What is the onboard dress code?

Formal Night gets a modern luxury reboot. Say goodbye to Formal Night, and hello to Evening Chic. It’s your time to shine—your way. Get glamorous. Get chic. Be sophisticated. Now, on up to two nights on every cruise, Evening Chic activities have been introduced, and Evening Chic attire has replaced Formal attire. While dressier than Smart Casual, Evening Chic is intended to be less dressy than Formal attire.

Women should feel comfortable wearing:

  • A cocktail dress
  • Skirt, pants or designer jeans with an elegant top

Men should feel comfortable wearing:

  • Pants or designer jeans with a dress shirt, button-down shirt or sweater
  • Optional sport coat or blazer

Evening Chic means that you can get glamorous and be sophisticated in your own way. If you would like to still wear a tuxedo or formal gown on Evening Chic nights, you absolutely should.

All cruises that are 7 nights or longer will feature two Evening Chic nights. Any cruise 6-nights or shorter will feature one Evening Chic night. All other nights of the cruise will feature Smart Casual attire.

Smart Casual attire can be enjoyed every other night of your cruise.

Women should feel comfortable wearing:

  • Skirt, pants or jeans with a casual top

Men should feel comfortable wearing:

  • Pants or jeans with a sport shirt that has sleeves

Note: T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurant at any time. Shorts and flip-flops are not allowed in the evening hours. The dress code will be enforced at all restaurants. And guests are asked to follow the Smart Casual or Evening Chic dress code in the Theater for all evening performances. The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening.

Is there Wi-Fi onboard?

Most ships offer high-speed Internet service. The internet service allows you to browse web sites faster, stay in touch with video calling, and stream your favorite TV shows and movies. Use your own smartphone, tablet, or laptop to connect, or use one of the ship’s workstation which is open 24 hours a day. Choose from a variety of Internet packages to suit your needs.

What is the onboard smoking policy?

For your comfort and enjoyment, ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship.

Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator, or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom, nor on any stateroom veranda. If you are in violation of this policy, a cleaning fee will be applied to your account and you may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at least 18 years of age to purchase, possess or use tobacco onboard.

Additionally, there is a non-smoking policy on all components of the land tour portion. We appreciate your understanding and adherence.

 

When is the foreign exchange rate set?

The foreign exchange rate is generally set on the last business day prior to debarkation.

Is the foreign exchange rate or international currency exchange better than what my bank will charge me?

Banks typically use foreign exchange rates set by Visa or MasterCard, but could set their own exchange rates. Most banks will also charge an international currency exchange fee.

Will I have cell phone service while on my cruise?

While you’re on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger.

Cellular service is available once the ship enters international waters. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

For questions about your service, rates or billing, please contact your home carrier.

 

What kind of medical facilities are available on the ship?

The ships will have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.

What if the ship loses electricity?

If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels – radio, telefax, email, so the ship can continue to communicate with shoreside.